Returns & Guarantee
The 30-day fresh-or-free guarantee
We're so confident in Pureva that we'll give you a full month to try it. If your produce doesn't last visibly longer, just email us and we'll refund the full purchase price — no questions, no return required.
How to request a refund
- Email hello@pureva.co with your order number.
- Tell us briefly what didn't work for you (this helps us improve the product).
- We'll process your refund within 5 business days. The money goes back to your original payment method.
Returning a product
For most refund requests, you can keep the pod — no need to return it. If we do ask you to return it (rare, only for damaged or incorrect orders), we'll send a prepaid return label.
Exchanges
If you received a damaged or incorrect item, email us immediately and we'll ship a replacement at no charge.
Subscriptions
You can pause, skip, or cancel your subscription anytime from your account page. There are no commitments and no cancellation fees.